Returns & Refunds Policy
At Wild Music Co., we take great care in crafting and curating every product we send out. We want you to love your purchase. If something isn’t right, we’ll do our best to make it right within the guidelines below.
Returns
- To be eligible for a return, you must initiate your request within 7 days of receiving your item.
- Items must be unused, in original condition, and in the original packaging.
- Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Non-Returnable Items
- Sheet Music Club subscriptions and monthly prints are final sale and cannot be returned.
- Digital products (such as PDFs and downloadable audio or video lessons) are non-refundable.
Refunds
- Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
- If approved, your refund will be issued to your original method of payment within 5–7 business days.
- Shipping charges are non-refundable.
Exchanges
- We only replace items if they arrive defective or damaged. If you need to exchange an item, please contact us within 7 days of receipt.
How to Start a Return
To initiate a return or exchange, please email us at thewildpianist@gmail.com with your order number and reason for return. We’ll provide instructions on how to ship your item back to us.
Privacy Policy
Wild Music Co. values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [insert domain], make a purchase, or interact with our services.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, billing and shipping address, payment details (processed securely through our payment providers).
- Non-Personal Information: Browser type, device information, IP address, and browsing activity on our website.
- Account Information: If you create an account or subscribe to our Sheet Music Club, we collect login details and preferences.
How We Use Your Information
We use your information to:
- Process and fulfill orders.
- Provide customer support.
- Communicate with you about orders, products, and promotions.
- Improve our website, products, and services.
- Send newsletters or marketing (if you opt-in).
How We Share Your Information
We do not sell your personal information. We may share your information only with:
- Service providers (e.g., payment processors, shipping carriers).
- Legal compliance (if required by law, court order, or government request).
Cookies & Tracking
Our website uses cookies to enhance your browsing experience and analyze site traffic. You can disable cookies in your browser settings, though some site features may not function properly without them.
Data Security
We take reasonable steps to protect your information from unauthorized access, alteration, or disclosure. However, no online system is 100% secure.
Your Rights
You have the right to:
- Access and update your personal information.
- Opt out of marketing emails (via the unsubscribe link).
- Request deletion of your personal data (subject to legal and business requirements).
Children’s Privacy
Our website and products are not intended for children under 13. We do not knowingly collect data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”
Contact Us
If you have any questions about this Privacy Policy or how we use your information, please contact us at:
thewildpianist@gmail.com
"sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.