Wild Music Co.
Frequently Asked Questions
What is Wild Music Co.?
Wild Music Co. is a hybrid music publishing house, boutique, and creative collective. We produce timeless, curated music, books, and goods for people who want to bring more beauty, creativity, and music into their lives.
Where are you based?
We’re based in Nashville, Tennessee, but our community and customers are worldwide.
When will my order ship?
Orders are typically processed within 2–3 business days. U.S. shipping is free and usually takes 5–7 days to arrive. International shipping times vary by destination.
What's Your Return and Refund Policy?
At Wild Music Co., we take great pride in the quality and care that goes into our products. If for any reason you are not completely satisfied with your order, we’re here to help.
Returns
- To be eligible for a return, you must initiate your request within 7 days of receiving your item.
- The item must be unused, in its original condition, and in the original packaging.
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Non-Returnable Items
- Print Club subscriptions and monthly prints are final sale and cannot be returned.
- Digital products (such as downloadable sheet music, and audio or video lessons) are also non-refundable.
Refunds
- Once we receive and inspect your returned item, we will notify you of the status of your refund.
- If approved, your refund will be processed to your original method of payment within 5–7 business days.
- Shipping costs are non-refundable.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange a product, please contact us within 7 days of receiving it.
How to Start a Return
To initiate a return, please email us at thewildpianist@gmail.com with your order number and reason for return. We are happy to help!
How do I get in touch?
You can reach us anytime at thewildpianist@gmail.com. We’d love to hear from you :)
How is Wild Music Co. different from other labels or publishers?
We combine artistry with sustainability. Artists keep ownership of their music, while we support them with production, distribution, and promotion. We also design products (like our piano books) that are both functional and beautiful, bridging music and lifestyle.
Do you offer digital versions of the book or sheet music?
The Wild Pianist piano book is only available as a physical edition. Music Print Club members receive a physical print, or a print and a digital PDF version of the music depending on their subscription. Physical and digital PDFs of the music from the Music Print Club become available for purchase the month after it is sent out (ex. October Print Club prints become available in November)